Elegant Kitchen and Bath Terms of Service
Questions: [email protected] | Effective August 27, 2026 · Last updated August 27, 2026
SMS Terms & Conditions
These SMS Terms apply to the Elegant Kitchen and Bath Customer Care messaging program operated by Elegant Kitchen and Bath LLC. By opting in to receive SMS messages, you agree to the following:
01 Consent for SMS Communication
You may opt in only through an affirmative consent method described below. Consent to receive marketing texts is not a condition of purchase. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. SMS opt-in data and consent will not be sold, rented, or shared with third parties for their own marketing or promotional purposes.
02 Types of SMS Communications
By opting in, you may receive SMS messages related to:
- Customer inquiries and estimate follow-ups;
- Appointment and project scheduling reminders;
- Project updates and follow-up messages;
- Billing and payment inquiries;
- Customer-care messages;
- Promotions or offers, only if you separately opt in to marketing messages.
03 Message Frequency
Message frequency varies depending on the type of communication and your project activity. You may receive up to 15 messages per week related to scheduling, project updates, billing, customer care, or other requested services.
Timing. We send marketing messages only between 8:00 a.m. and 8:00 p.m. in your local time zone. Transactional and customer-care messages responding to your own inquiry or active project may be sent outside those hours where permitted by applicable law.
04 Message and Data Rates; Carrier Disclaimer
Message and data rates may apply, depending on your carrier’s pricing plan. These fees may differ for domestic or international messages. Carriers are not liable for delayed or undelivered messages.
05 Opt-In Methods
You may opt in to receive SMS messages from Elegant Kitchen and Bath LLC in the following ways:
- By submitting the online form at https://elegantkitchenbath.com/contact, entering your mobile number, and affirmatively selecting the applicable optional SMS consent checkbox. The form provides separate choices for service/customer-care texts and marketing texts;
- By providing your mobile number and express consent in person or on a signed estimate, proposal, or contract that includes the applicable SMS disclosures.
06 Opt-Out Instructions
You can opt out at any time by replying “STOP” to any SMS message. We honor opt-out requests promptly, and after you opt out, you may receive one final confirmation message acknowledging the request. You may also opt out by replying UNSUBSCRIBE, CANCEL, END, or QUIT, or by contacting us at [email protected] or +1 703-763-4277.
Opting out of SMS does not remove you from other communications, such as email or phone calls, and does not affect any work already scheduled or in progress. If you opt out of marketing texts, you may still receive transactional messages about an active project unless you ask us to stop those as well.
07 Help and Support
If you are experiencing any issues, reply “HELP” or contact us at [email protected] or +1 703-763-4277.
08 Additional Options
If you do not wish to receive SMS messages, do not select an SMS consent checkbox on our forms. You may still submit a service inquiry without consenting to marketing texts.
09 Age Restriction
You must be 18 years of age or older to use this SMS service. By opting in, you represent that you are at least 18 years old and are the authorized user of the mobile number provided.
10 Standard Messaging Disclosures
- Program: Elegant Kitchen and Bath Customer Care, operated by Elegant Kitchen and Bath LLC.
- Message frequency varies and may be up to 15 messages per week.
- Message and data rates may apply.
- Text STOP to opt out at any time.
- Text HELP for assistance, or contact [email protected] or +1 703-763-4277.
- Carriers are not liable for delayed or undelivered messages.
- Consent to receive marketing messages is not a condition of any purchase.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Privacy Policy: https://elegantkitchenbath.com/privacy-policy Terms of Service: https://elegantkitchenbath.com/terms-of-service
Services Agreement
THESE TERMS AND CONDITIONS (“AGREEMENT”) APPLY TO YOUR (HEREINAFTER, “YOU”, “YOUR” OR “CLIENT”) ORDER AND PURCHASE OF KITCHEN AND BATH REMODELING SERVICES OFFERED AND PERFORMED BY ELEGANT KITCHEN AND BATH LLC (“ELEGANT KITCHEN AND BATH”) IDENTIFIED IN THE RELEVANT PROPOSAL, ESTIMATE, OR SIGNED CONTRACT (“CONTRACT”). SUCH SERVICES (COLLECTIVELY, “SERVICES”) MAY BE PERFORMED DIRECTLY OR THROUGH ELEGANT KITCHEN AND BATH’S SUBCONTRACTORS.
For the purposes of this Agreement, “Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control of or with a party to this Agreement. “Control” means having 50% or more of the outstanding equity interests or having, by contract or otherwise, the right and ability to direct management and policies.
If you already have a current written agreement with Elegant Kitchen and Bath governing the purchase of Services, that separate agreement will prevail. Elegant Kitchen and Bath may, from time to time and at its sole option, revise this Agreement without notice by posting the revised agreement on its website. The Agreement posted on Elegant Kitchen and Bath’s website at the time Elegant Kitchen and Bath accepts your order governs that purchase.
01 Entire Agreement
The relevant Contract, along with this Agreement and any attachments, schedules, addenda and exhibits are together one agreement and form the entire agreement between the parties relating to the Services to be performed by Elegant Kitchen and Bath.
This Agreement supersedes any prior representations or agreements, oral or written, and all other communications between the parties relating to the subject matter. Any conflicting additional or different terms contained in any other agreement, invoice or contract, as the case may be, are expressly rejected. In the event of a conflict between this Agreement and the Contract, the Contract will govern with respect to such conflicting additional or different terms.
02 Term
This Agreement commences when Elegant Kitchen and Bath accepts your order (“Effective Date”) and will continue until completion of the Services or as otherwise provided under Section 4 below.
03 Invoicing / Payment
Services will be invoiced in accordance with the Contract. You must pay all undisputed invoices in full within 30 days of the invoice date, unless otherwise specified in the Contract. All payments must reference the invoice number. Unless otherwise specified, all invoices shall be paid in the currency of the invoice.
Credit / late payment. Elegant Kitchen and Bath reserves the right to require payment in accordance with the applicable Contract and may decline to extend credit based on Client’s payment history, financial condition, or other reasonable business considerations.
If any undisputed payment is not received when due, Elegant Kitchen and Bath may suspend or delay further work until the outstanding amount is paid. Any resulting delay in the project schedule shall not be considered the responsibility of Elegant Kitchen and Bath.Elegant Kitchen and Bath reserves the right to charge interest on undisputed past-due amounts at the maximum rate permitted by applicable law. Client shall also be responsible for reasonable costs of collection, including attorneys’ fees and collection expenses, to the extent permitted by applicable law.
Taxes. Federal, state and local sales, use and excise taxes and all similar taxes and duties, excluding taxes based on Elegant Kitchen and Bath’s income, assets or net worth, are the sole responsibility of Client. Client may provide Elegant Kitchen and Bath a tax exemption certificate, which will be subject to review and acceptance by Elegant Kitchen and Bath.
04 Termination
Unless earlier terminated in accordance with this Agreement, either party may terminate this Agreement, in whole or in part, immediately upon material breach of this Agreement and failure to remedy such breach within 30 days after receipt of written notice of breach.
A material breach of this Agreement includes, without limitation, Client’s failure to pay invoices when due. Notwithstanding the foregoing, Elegant Kitchen and Bath may terminate this Agreement or any related Contract without cause upon 30 days written notice to Client.
05 Limited Service Warranty
Elegant Kitchen and Bath represents and warrants that Services performed by Elegant Kitchen and Bath will: (i) be performed in a timely, competent, professional and workmanlike manner; (ii) be free from defects in workmanship (labor) for a period of two (2) years from the date of substantial completion, or for such other warranty period as may be indicated in the Contract; and (iii) be in compliance with all laws, rules and regulations applicable to Elegant Kitchen and Bath’s performance of the Services.
Materials, fixtures, appliances, and products supplied and installed as part of the Services are covered solely by the applicable manufacturer’s warranty, which Elegant Kitchen and Bath passes through to Client to the extent permitted. Elegant Kitchen and Bath’s two (2) year warranty applies to workmanship and labor and does not create an additional warranty for manufactured products or materials.
06 Warranty Disclaimer
THE EXPRESS WARRANTIES IN SECTION 5 ARE IN LIEU OF, AND ELEGANT KITCHEN AND BATH EXPRESSLY DISCLAIMS, ALL OTHER WARRANTIES IN RELATION TO THE SERVICES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ARISING FROM A COURSE OF DEALING, LAW, USAGE, OR TRADE PRACTICE. TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE EXCLUDED, SUCH WARRANTY IS LIMITED IN DURATION TO THE WARRANTY PERIOD.
07 Remedies
The parties’ sole and exclusive obligations, and sole and exclusive remedies, with respect to any action for breach of limited warranty will be the re-performance or repair of any deficient Services at Elegant Kitchen and Bath’s expense.
If Elegant Kitchen and Bath is unable to remedy any deficient Services within 30 days of notice or such additional time as may be agreed upon by the parties, Elegant Kitchen and Bath will, at its option, provide a credit or refund of any fees paid for the specific non-conforming Services. No re-performance will extend any warranty period.
Any credits issued to you by Elegant Kitchen and Bath for any reason must be applied by you within 60 days from the date the credit is issued. If not used within such period, credits will automatically expire.
08 Confidential Information
Both parties will maintain in confidence and safeguard all confidential information, as defined in this paragraph, of the other party, its affiliates, and its customers.
“Confidential Information” means any information that is marked or otherwise identified as confidential or proprietary at the time of disclosure and includes, but is not limited to, know-how, data, customer lists, personal information, financial information, and sales and marketing plans of the other party, its affiliates, or its customers.
Both parties recognize and acknowledge the confidential and proprietary nature of any Confidential Information and acknowledge the irreparable harm that could result if such Confidential Information is disclosed to a third party or used for unauthorized purposes. Each party agrees to use any Confidential Information only for the purpose of conducting business with each other in the manner contemplated by this Agreement.
Both parties will restrict disclosures of any Confidential Information to only those personnel who have a need to know and will bind such personnel to obligations of confidentiality to the same extent that each party is bound by this Agreement. Upon request of the owner of Confidential Information, the other party will promptly return all materials incorporating any Confidential Information and any copies.
The obligations under this paragraph do not apply to information that: (i) is or becomes generally known or in the public domain through no act or omission of the other party; (ii) was lawfully in the receiving party’s possession without restriction before its receipt from the other party; (iii) is received from, or was made available to, a third party without any obligation of confidentiality; (iv) was independently developed; (v) is otherwise permitted to be disclosed under this Agreement; (vi) is disclosed with the prior written consent of the disclosing party; or (vii) is required to be disclosed in any civil or criminal legal proceeding, regulatory proceeding or any similar process, provided that the party required to make the disclosure shall give prompt notice to the other party prior to such disclosure so that the other party may seek an appropriate protective order.
09 Access to Premises
Elegant Kitchen and Bath will perform the Services at Client’s property or jobsite as identified in the Contract. Elegant Kitchen and Bath will attempt to perform such Services within normal business hours unless otherwise jointly agreed to by the parties.
Client will provide Elegant Kitchen and Bath safe and timely access to the property, jobsite, and any areas, utilities, and resources that Elegant Kitchen and Bath determines are useful or necessary to provide the Services, and will disclose any known hazards or conditions affecting the work.
When the Services are provided on Client’s premises, Client agrees to maintain adequate insurance coverage to protect Elegant Kitchen and Bath and Client’s premises and to indemnify and hold Elegant Kitchen and Bath and its Affiliates, and its and their agents and employees harmless from any loss, cost, damage or expense (including, but not limited to, attorneys’ fees and expenses) arising out of any product liability, death, personal injury or property damage or destruction occurring at such location in connection with the performance of the Services, other than solely as a result of Elegant Kitchen and Bath’s gross negligence or willful misconduct.
10 Non-Solicitation
During the performance of the Services and for a period of one (1) year following substantial completion or termination of the applicable Contract, Client shall not directly solicit or hire any employee, subcontractor, or consultant of Elegant Kitchen and Bath who was directly involved in the Client’s project, without Elegant Kitchen and Bath’s prior written consent.
This provision does not apply to general employment advertisements or recruiting efforts not specifically directed at Elegant Kitchen and Bath personnel.
11 Indemnification
Each party will indemnify, defend and hold harmless the other party, its officers, directors, employees, agents, and Affiliates from and against any damages, penalties, costs, and expenses (including reasonable attorney fees) incurred by the other party in connection with any claims or actions by a third party relating to bodily injury or death of any person or damage to tangible personal property to the extent caused by the negligence or willful acts or omissions of the party that has the obligation to defend, indemnify, or hold harmless.
In the event that any claim is made or suit is commenced by a third party against a party or other entity entitled to indemnity under this Section (an “Indemnified Party”), the Indemnified Party shall: (i) give prompt written notice of such demand, claim or suit to the party that has an indemnity obligation (the “Indemnifying Party”); and (ii) provide reasonable assistance and cooperation in the defense and settlement of any claim or legal proceeding.
Notwithstanding the foregoing, if the Indemnifying Party fails to assume its obligation to defend, the Indemnified Party may do so to protect its interests and seek reimbursement from the Indemnifying Party.
12 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION, LOSS OF INCOME, PROFITS, DATA, OPERATIONAL EFFICIENCY, USE OR INFORMATION) ARISING UNDER THIS AGREEMENT REGARDLESS OF THE FORM OF ACTION OR THEORY OF RELIEF, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL ELEGANT KITCHEN AND BATH’S AGGREGATE LIABILITY TO CLIENT UNDER THIS AGREEMENT FOR ANY CLAIM OR CAUSE OF ACTION (WHETHER STYLED AS A BREACH OF CONTRACT, BREACH OF WARRANTY, TORT, ETC.) EXCEED AN AMOUNT EQUAL TO THE TOTAL FEES PAID BY THE CLIENT TO ELEGANT KITCHEN AND BATH UNDER THE APPLICABLE CONTRACT.
13 Cooperation
In addition to any specific Client duties set forth in the applicable Contract, Client agrees to cooperate with Elegant Kitchen and Bath in connection with performance of the Services by providing: (i) timely responses to Elegant Kitchen and Bath’s inquiries and requests for approvals, selections, and authorizations; (ii) safe and timely access to the property and jobsite and to any information or materials reasonably requested by Elegant Kitchen and Bath which are necessary or useful in connection with providing the Services; and (iii) all consents, permits, and approvals (including any homeowner association or landlord approvals) necessary for Elegant Kitchen and Bath to provide the Services.
Client acknowledges and agrees that the Services are dependent upon the completeness and accuracy of information provided by Client, including selections and site conditions, and the knowledge and cooperation of the persons engaged or appointed by Client to work with Elegant Kitchen and Bath.
14 Notices
Any notice required or permitted to be given hereunder must be in writing and is considered received: (a) when personally delivered; (b) 1 business day after having been sent by overnight mail via a professional carrier; or (c) when sent via electronic mail, receipt confirmed, with an original document placed in the mail within 5 business days.
All business communication will be sent to the addresses as either party designates in writing to the other. Legal notices must be sent with a copy for Elegant Kitchen and Bath addressed to: Elegant Kitchen and Bath LLC, 2445 Centreville Rd STE 46, Herndon, VA 20171.
15 General
Elegant Kitchen and Bath agrees to use reasonable efforts to timely pursue the Services through completion. However, Elegant Kitchen and Bath shall not be responsible for delays caused by circumstances beyond its reasonable control, including, without limitation, acts of God, severe or inclement weather, delays or inability to obtain materials or products through customary suppliers, strikes or labor disputes, inspections or changes required by inspectors or governmental authorities, acts or delays of independent contractors, or other causes beyond Elegant Kitchen and Bath’s reasonable control.
Elegant Kitchen and Bath shall also not be responsible for delays resulting from Client-requested additional work or changes, Client’s failure to make required payments when due, delays in Client selections or approvals, or delays involving materials supplied by Client. Change Orders may result in additional costs and may extend the project completion date.
Any modification or change to the applicable Contract must be agreed to in writing by both parties.
This Agreement shall be governed by the laws of the Commonwealth of Virginia. If any provision of this Agreement is determined to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16 Contact Us
If you have questions about these terms, or need to send a legal notice under Section 14, contact us at:
Elegant Kitchen and Bath LLC
2445 Centreville Rd
Herndon, VA 20171
+1 703-763-4277
https://elegantkitchenbath.com